Publicly Available Disclosure

AML Commercial is a trading brand for AML Financial Services Limited.

Licence Status
AML Financial Services Limited holds a licence issued by the Financial Markets Authority to provide financial advice.

AML Commercial specialises in providing advice on commercial property finance and lending products. All our brokers are Registered Financial Advisers, equipped to provide you with tailored lending advice.

All of our advisers have a wide range of experience. When you meet your adviser, they will go through a personal disclosure document with you to fully explain their professional background to provide assurance they are well equipped to provide you with financial advice.

No Fees for Initial Advice
We do not charge upfront fees, expenses, or other amounts for the initial financial advice given to you. If you choose to use our services to arrange finance, we will disclose any lender fees, brokerage fees, adviser fees, legal fees, or other lending-related costs that may apply.

Commissions
In most cases, the lender pays a commission and/or brokerage fees to our company once the loan has settled. We are paid through:

• A single upfront commission (a percentage of the loan facility or insurance premium)
• An ongoing "trail" commission (a percentage of the loan facility or insurance premium)
• A mix of both upfront and trail commissions
• A referral commission if we refer you to a third-party specialist or lender

One-off Fees
AML Commercial may charge a one-off fee for work completed for clients which does not attract a broker payment from the lender. This charge, if applied, will be agreed in advance with you before any work is started.

All communications and information provided are subject to the New Zealand Privacy Act 2020. To properly assess your needs and provide you with financial advice, we must collect your personal information.

Direct & Indirect Collection
We generally collect information directly from you. However, under the new Information Privacy Principle 3A (effective 1 May 2026), you are notified that we routinely collect personal information about you indirectly from third parties. This includes collecting information from:

• Credit reporting agencies
• Marketing organisations
• Your nominated representatives (such as a legal adviser)
• Your employer
• Publicly available sources

Information Sharing with Lenders
To properly conduct our business and facilitate your applications, we are required to share your personal information with intended lenders. This includes sharing your information with the lenders on our panel (both banks and non-banks), as well as non-panel lenders, such as institutional and sophisticated investors.

We do not share your information with any other party without your approval. Upon request, you have the right to access any information held about you in your file, and you can ask for it to be corrected if it is inaccurate. All finance paperwork is securely destroyed after 7 years.

Please read our full Privacy Policy for complete details.

In proven cases, this protects our clients from financial loss due to fraud, gross negligence, gross misrepresentation, etc. (if perpetrated by us).

Any discussions on legal and accounting issues do not replace advice from professionally qualified specialist advisers (solicitors and accountants). We recommend that you obtain such independent and specialist advice.

In the preceding five (5) years, nobody employed by our company has been:

• The subject of a successful claim (for dishonesty, negligence or misrepresentation) under any Professional Indemnity Insurance Policy held by us or on our behalf.
• Convicted of an offence of dishonesty or any relevant offence under any Act or law applicable in New Zealand, nor been a director of a company so convicted.
• Adjudicated bankrupt, nor are an undischarged bankrupt, nor have had a bankruptcy discharged.
• Prohibited by law from taking part in the management of a company.
• Subject to any proceedings currently being taken against us (or any company of which we are a director) under any of the above, or with respect to our accredited membership of the New Zealand Mortgage Brokers’ Association.

Anyone within our business giving advice is bound by and supports the duties set out in the Financial Markets Conduct Act 2013. These duties are:

• Meet the standards of competence, knowledge, and skill and the standards of ethical behaviour, conduct, and client care set out in the Code of Professional Conduct for Financial Advice Providers.
• Give priority to your interests by taking reasonable steps to ensure our advice is not materially influenced by our own interests.
• Exercise care, diligence, and skill.

If you have a problem, concern, or complaint about any part of the service you receive, please contact your adviser or AML Commercial directly so we can try to fix the problem.

Internal Complaints Process

• Upon receipt of the complaint, we will contact you within 2 working days to acknowledge receiving it.
• We will assess the complaint, potentially ask for additional information, and inform you in writing about how we intend to resolve it.
• We aim to resolve complaints within 10 to 15 working days of receiving them.
• If we cannot resolve the complaint within that time, we will contact you to let you know we need more time to consider your complaint.